Porting Out from Total Wireless to Another Carrier

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Total Wireless Port / Transfer Out

If you want to port out your number from Total Wireless to another carrier, you need three key pieces of information below:

  • Account Number = IMEI Number
  • Transfer PIN = Can be generated on their website or via text
  • Billing Zip Code

Updating Your Account Profile

Due to porting hacks suffered by Total Wireless, they are very strict on even confirming or updating your personal information. The account rep actually cannot confirm directly what information they have on file for you. You also CANNOT update this information directly on the website, because even though you update under My Profile section, it doesn’t update on their back end system. You must call their customer service number at 1-866-663-3633 to try to update.
Due to how their system is setup, if you need to update your zip code you also need change your phone number, just keep that in mind.